Expanding ANAF digital services: impact and benefits for Romanian entrepreneurs
Modernising public services has become an essential priority for the Romanian government in recent years, and the digitalisation of ANAF is a central part of this transformation.
Todos & Company editorial team · EU funding consultancy since 2006
The context of digitalisation in Romania's tax administration
Modernising public services has become an essential priority for the Romanian government in recent years, and the digitalisation of ANAF (National Agency for Fiscal Administration) is a central component of this transformation. The Ministry of Finance proposes expanding the ways in which the tax administration communicates with taxpayers, building on funding granted through the PNRR (National Recovery and Resilience Plan).
This process aims to make the relationship between the tax authority and entrepreneurs more efficient, reducing red tape and waiting times for resolving various requests. The introduction of advanced technologies such as chatbots and online seminars adds a new dimension to tax services, making them more accessible and more transparent.
The new digital tools proposed by ANAF and their benefits
The official document prepared by the Ministry of Finance introduces new digital communication mechanisms into the guidance and assistance procedure. Chatbots are automated conversational agents that can immediately answer taxpayers' frequently asked questions, offering 24/7 support without the need for real-time human interaction.
In parallel, online seminars (webinars) are another educational channel through which entrepreneurs can receive up-to-date information on tax obligations, the interpretation of legislation, the use of the tax authority's digital platforms or new regulations. These virtual meetings widen access to specialist advice, without involving costs or travel.
As a result, small and medium-sized businesses, as well as legal entities with complex activities, will benefit from quick, interactive solutions, reducing the risk of tax non-compliance and making it easier to access their tax rights and obligations.
The impact on entrepreneurs and the business environment
Romanian entrepreneurs will benefit from these measures. The digitalisation of tax assistance contributes to a more predictable and transparent economy, in which companies can plan their cash flow better and avoid penalties caused by incomplete or confusing information.
In addition, with easy access to guidance and personalised answers, businesses are in a position to optimise their compliance and make the most of legislative opportunities such as tax incentives or support schemes available through EU or national funds.
Digitalisation also means that businesses with heavy administrative workloads, such as those in trade, manufacturing or services, can reduce the costs of traditional consultancy and quickly access solutions that previously took significant time and resources.
What businesses need to prepare in order to benefit fully
To take full advantage of ANAF's new digital services, companies need to pay attention to internal preparation. It is recommended that they ensure a minimum IT infrastructure: stable internet access, connected devices and active accounts on the tax authority's digital platforms (the Virtual Private Space – SPV).
It is also useful to identify the people in the company who will be responsible for using these tools and to enrol them in the online seminars so that they stay up to date with developments and procedures. Preparing correct, up-to-date documentation (e.g. financial statements, tax returns, contracts) will ensure smooth electronic communication.
Businesses should keep an eye on legislative updates and any procedural changes published by the Ministry of Finance or ANAF on official channels, so as not to miss opportunities or to avoid costly errors.
Practical points for entrepreneurs in the era of tax digitalisation
- Register and check your SPV access regularly so that you receive prompt notifications and can interact with the tax authority.
- Attend online seminars and use the chatbots to get specific answers before sending documents or requests.
- Automate your internal workflows for managing tax obligations to reduce human error and delays.
- Regularly consult the guides provided by ANAF and the Ministry of Finance to understand legislative changes and how they apply to your case.
- Make use of these tools to optimise your financial planning and focus on growing your business, instead of wasting time on traditional red tape.
Through this digital transformation, ANAF aims to become a trusted partner for the business environment, supporting both voluntary compliance and the proper implementation of tax policies. Entrepreneurs who adapt quickly to these changes will have a clear competitive advantage in the years ahead.
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